Since we want you to receive your items as soon as possible, your order is handled shortly after placing it which gives us no possibility to cancel it. In case you placed your order between 17.00 - 07.00 CET you can send an email to firstname.lastname@example.org with the subject: CANCELLATION, and we'll try (depending on how far in the process it is) to cancel it for you. In order for us to help you as quick as possible, it is important that you include your order number as well.
We have no possibility to make changes in your order seeing that we handle it shortly after you have been placing it.
Apply your discount code at checkout, just paste it in the field that says “add checkout code” and then press “activate”. The price will automatically change on the items in your cart. Sometimes our discount codes can have some restrictions, therefore it is important that you read the information before using it.
Don’t receive any discount despite placing a valid code? Please do not go through with your order since we do not have the possibility to deduct discounts afterwards. Instead, send us an email to email@example.com and we'll help you.
As soon as your items are shipped, we'll email you a confirmation. Unfortunately, it is not possible to change your delivery address afterwards.
When receiving your order, please check to see if it is damaged during shipping. If you do notice any damage, please report it directly at the post office. If you don not report it right away, and then come home to find that the item is damaged, it is difficult for us and the carrier to solve the problem.
Fill in the return form and place it in the packaging together with the item that you wish to return. Apply the return note that you received with your order and drop off at your post office. You as a customer will be charged the cost for the return shipment, if you want to exchange any product we will of course send you the new item without any charges.
You can download our returnforms from the customer service section (Return Forms)
In case you have received a defect item, contact our customer service before you return it to us.
Contact us at firstname.lastname@example.org