- FAQ
- CUSTOMER SERVICE
- BUSINESS ENQUIRY
IS IT POSSIBLE TO CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Since we want you to receive your items as soon as possible, your order is handled shortly after placing it which gives us no possibility to cancel it. In case you placed your order between 17.00 - 07.00 CET you can send an email to shop@pusher.se with the subject: CANCELLATION, and we'll try (depending on how far in the process it is) to cancel it for you. In order for us to help you as quick as possible, it is important that you include your order number as well.
CAN I MAKE CHANGES IN MY ORDER AFTER PLACING IT?
We have no possibility to make changes in your order seeing that we handle it shortly after you have been placing it.
I HAVE RECEIVED A DISCOUNT CODE, HOW DO I USE IT?
Apply your discount code at checkout, just paste it in the field that says “add checkout code” and then press “activate”. The price will automatically change on the items in your cart. Sometimes our discount codes can have some restrictions, therefore it is important that you read the information before using it.
Don’t receive any discount despite placing a valid code? Please do not go through with your order since we do not have the possibility to deduct discounts afterwards. Instead, send us an email to shop@pusher.se and we'll help you.
WHERE IS MY ORDER?
As soon as your items are shipped, we'll email you a confirmation. Unfortunately, it is not possible to change your delivery address afterwards.
THE PACKAGING WAS DAMAGED WHEN I RECEIVED IT, WHAT TO DO?
When receiving your order, please check to see if it is damaged during shipping. If you do notice any damage, please report it directly at the post office. If you don not report it right away, and then come home to find that the item is damaged, it is difficult for us and the carrier to solve the problem.
HOW DO I RETURN MY ORDER?
Fill in the return form and place it in the packaging together with the item that you wish to return. Apply the return note that you received with your order and drop off at your post office. You as a customer will be charged the cost for the return shipment, if you want to exchange any product we will of course send you the new item without any charges.
You can download our returnforms from the customer service section (Return Forms)
DEFECT ITEM?
In case you have received a defect item, contact our customer service before you return it to us.
GOT ANY FURTHER QUESTIONS?
Contact us at shop@pusher.se
SHOPPING AT PUSHER.SE
This is how you do it:
Just click on the item you like, choose your size and add it to the Shopping Cart. For check out, just click on the shopping cart in the upper right corner. At Checkout, you fill in your address and contact info. Choose shipping or local pickup (for customers in Umeå, Sweden only!). Choose Payment Method. Click “Order Now”. Done!
Your Order info will automatically be emailed to you. Welcome to Pusher.se! NOTE: It is very important that you provide us with a telephone number that you use during day time, preferably a cell phone number.
PRIVACY
The personal information we collect about you and treats can come from Pusher Sweden AB websites (both their own and other websites and social networks of a third party), our apps, electronic mail and other electronic communications, customer membership, calls to customer service, printed and digital registration forms for such competitions, promotions, events, etc. Even from publicly available information from social networks and other public sources. Referring to the law we mean below the Data Protection Regulation, GDPR, and other relevant Swedish data protection legislation.
This information we collect:
General
We collect contact information such as name, address, email address, information on social networks or telephone number. There may also be other information necessary to provide you with access to your specific account profile, login name / email address, screen name, irreversible passwords or security questions.
Technical data
Details of technical equipment that you use to connect to any of our sites or applications, such as the IP address of your computer or device, the type of operating system and browser type and version. If you connect to a Pusher Sweden AB website or app to a smartphone or other mobile device, we can also collect data on the phone's unique ID, the advertising ID, geographic location and similar data.
Information on the use of
websites,when you visit or interact with our websites, including our chat on Facebook, Instagram, or newsletter, we use automatic data collection technology to collect certain information about your activities. It includes information about the links you click on, which pages or the content you are watching and for how long, as well as other similar information and statistics about your visits, such as response times for content, filhämtningsfel and visit length on some pages. This information is collected automatically using cookies (browser cookies, Flash cookies) and Web beacons as well as with the help of tracking third-party services. Read more in Customize your personal information and cookies / similar technologies.
Feedback
information that you voluntarily provide us about your experience with our products and services.
Consumer generated content
Content that you create and then share with us by uploading it to any of our sites or apps, including apps on social networks like Facebook. It could be photographs, videos, personal stories or another. We may collect and publish consumer generated content associated with a wide range of activities, including contests and other promotions, webbcommunity- and consumer activities and participation in third-party social networks.
Information on social networking
information you share publicly on a social network or other information in your profile on a social network of a third party (such as Facebook) and you allow the network to share with us. This includes basic account information (name, email address, gender, birthday, hometown, profile picture, username, friends list and the like) and further information or activities you allow the social network to share. We get information on your profile or part of the profile on a social network every time you download or communicate with a Pusher Sweden AB -webbapplikation on a social network like Facebook, every time you use a feature of social networking that is integrated in a Pusher Sweden AB-site (such as Facebook Connect) or every time you communicate with us through a social network. To learn more about how your information in social networks of third parties gathered by the pusher Sweden AB, or if you do not agree to share data from social networking, visit the website of the respective social network.
Payment details and financial information
here applies to all the information we need to complete an order or that you use to make a purchase, such as a debit or credit card information (cardholder name, card number, expiry date) or other forms of payment. We ourselves have no access to banking information such as credit card details, but they are managed by line banking providers. Whatever method we handle payment information and financial data in a way that complies with applicable laws and standards such as PCI DSS.
Calls to Customer Service
Call our Customer Service can be recorded on local operational needs (such as the quality or training purposes) and in some cases to file proof that the information obtained about our privacy policy. Credit card details are not recorded. If required by applicable law, informed you about the recording at the beginning of the call and will be able to deny it.
Other sources
to keep our data up to date, we may collect information about you from other sources, including publicly available personal data such as track. To secure payment, etc., we can also use the information we collect with credit records such as UC, and from our partners.
The collection, purpose and legal basis
to our processing of your personal data will be legally presumed that there is a legal basis for this, that it is necessary to fulfill a contract with you or a legal obligation, or that the treatment is done by balancing interests or since you have given your consent to a specific treatment. Below are examples of the purposes for which we process your personal data and under which legal basis this is done, unless otherwise expressly stated in connection with the collection of your personal information.
Interest in
Pusher Sweden AB,where appropriate, the legitimate interest of the below-mentioned personal data processing on the basis of a balance of interests is to offer you a better shopping and customer experience, and to provide customized offers and other relevant information, and adequate service and communication. As part of our effort to constantly make improvements for our customers, we analyze how you use the service. Another interest is to prevent crime and provide security for our customers, our employees and for us as a company.
Log Files
We collect information in the form of log files that records activity on the sites and collect data about your surfing habits. The information is automatically created and helps us to find errors, improve performance and maintain security at the sites. In case you are a customer of a member Pusher Sweden AB, the data also to analyze your behavior to be used as a basis to provide you with targeted and relevant marketing offers, benefits and discounts, product information, invitations to events, etc., so-called profiling. Legal basis: Interest (non-member) or the performance of contracts for customer membership (Member)
Web beacons
Web beacons are small strings of code that creates a graphic image on a Web page or in an e-mail message that is designed to transfer data back to us. Information collected via web beacons may include technical data IP address and information about how you respond to an e-mail campaign (like what time the mail was opened and which links you click in the message). We may use web beacons on our sites or insert them in emails you receive from us. We use information from Web beacons for a variety of purposes, including traffic reports for the site, to count unique visitors, advertising, auditing and reporting of e-mail as well as individual customization of the website. In case you are a customer of a member Pusher Sweden AB, the data also to analyze your behavior to be used as a basis to provide you with targeted and relevant marketing offers, benefits and discounts, product information, invitations to events, etc., so-called profiling. Legal basis: Interest (non-member) or performance of a contract for membership (Member)
Support
As we respond to inquiries and other matters we collect usually the contact information and the information (such as order status, technical issues, products, brands, questions or complaints about products, general questions) that we need to solve the issue. Legal basis: Performance of the contract (customer questions) and interest (otherwise)
Contests, marketing and other promotions
We use your personal information to provide you with information about goods or services (such as marketing materials, promotions or offers). It may be through email, ads, text messages, phone calls and mailings to the extent permissible under applicable law. This use of your personal information marknadsföringsändmål may also be subject to so-called profiling. Some of our campaigns can be implemented on third party websites and / or social networks. For more information on our competitions and other promotions, see the official rules or details attached to each competition / promotion. Legal basis: Interest (non-member) and the performance of a contract for membership (member)
social network
to send you ads and communicate with you in social networks we use your personal information when you interact with the features of third-party social networks, such example "like" features. You can find out more about the features and the profile information we can get about you, plus how to do to avoid disclosing information by looking at the social network's privacy policies. Legal basis: Interest (non-member) and the performance of a contract for membership (membership)
Individual adaptation (offline and online),
we we use your personal information to analyze your preferences and habits to anticipate your needs, to enhance and customize your experience on our websites and in our apps, to ensure that content from our sites / apps are optimized for you and your computer or device and to be able to use the interactive features if you wish. We remember for instance your user name, your email address or screen name so you can quickly log on the next time you visit our site, or so you can easily find the goods you previously added to your cart. In case you are a member of Pusher Sweden AB, the data also to analyze your behavior to be used as a basis to provide you with targeted and relevant marketing offers, benefits and discounts, product information, invitations to events, etc., so-called profiling. Legal basis: Interest (non-member) and the performance of a contract for membership (member)
Interest-based
advertising,we can work with advertising networks and other providers of advertising services that we and other unrelated businesses use to produce advertising on the Internet. In case you are a member of Pusher Sweden AB adapt some of the advertising to your interests based on information collected on Pusher Sweden AB Web sites or to non-affiliated websites over time, through your use of other digital services, social media, so-called profiling . Legal basis: Performance of the contract of membership (membership)
Order Fulfillment
We use your personal information to process and deliver your order, inform you of the status of your order, check the addresses, verify your identity and other fraud prevention activities. This means we use certain personal contact information and payment information. Legal basis: Performance of the contract
customer Member of Pusher Sweden AB
If you are a member of Pusher Sweden AB, we use your personal information to create and manage member accounts, for example, to give permission to log, secure member's identity, provide an opportunity to view order history, save settings, analyze your behavior to use as a basis to provide you with targeted and relevant marketing offers, benefits and promotions, product information, invitations to events, etc., called profiling, and provide customer user customized content. Legal basis: Completion of agreement on membership of
other public purposes
We use your information for other general business purposes, as internal marketing studies and demographic studies and to measure the effectiveness of advertising campaigns, to evaluate, develop and improve our services and products and systems. We also use your personal information in order to ensure our own safety, prevent abuse of our services, prevent and investigate crimes and fulfill the obligations we have under the law. Legal basis: Interest and fulfillment of membership
information to third parties
We are committed to protecting your personal information. With the exception of the cases where you have given your consent, we do not license or sell your personal information to third parties. However, we may transfer to, or share your personal information with companies within Pusher Sweden AB Group in the EU / EEA, and with select third parties as follows.
Service providers
Here we mean outside companies that we hire to help us operate our business (such as order fulfillment, payment processing, fraud prevention and identity checks, debt collection, operation of websites, support services, promotions, web development, customer service, etc.). Service providers and their staff are only allowed to use your personal information on our behalf for the specific tasks they have to execute on our instructions and act as personal data assistants for us. They are obliged to keep your personal information confidential and secure.
Due to legal
reasons,if Pusher Sweden AB or its assets are acquired by or merged with another company, including through bankruptcy, we may share your personal information to any of our followers. We may also disclose your personal information to third parties where required by law, in connection with legal proceedings (such as in response to a request by a competent law enforcement authority, to protect our rights, privacy, safety, property or the public, or to enforce the terms or conditions on our site).
To protect your personal data
storage time
in accordance with applicable law, we use your personal information only for as long as necessary to fulfill the purposes for which your personal data collected or to comply with applicable legal requirements.
People who have access to your personal information Your personal information is handled only by authorized personnel in the performance of their duties and, depending on the purpose for which your personal information has been collected (staff of customer service, among other things, access to your information in the customer database).
Measures in operating
environments,we store your personal data in operational environments that use appropriate security measures to prevent unauthorized access. We follow reasonable standards for the protection of personal data. The transmission of information via the internet is sadly not quite sure. Although we do a lot to protect your personal information, we can not guarantee the security of the data during transmission through our websites. If we detect integrity violations announces Pusher Sweden AB Data Inspectorate and the affected customers where required by law.
Steps away fromyou,
it is important that you also involved in keeping your personal information safe and secure. For example, consider choosing a password that is difficult for others to guess. Never reveal your password to anyone. It is you who are responsible for keeping your password confidential and for all use of your account. If you're using a shared or public computer, make sure that your user information is not stored on the computer. Be sure to log out of your account every time you leave your computer. Make use also of the privacy settings and controls we provide on our site or in our app.
Customize your personal data
Cookies / similar technologies
You can set your browser to block all or some cookies, or notify you when a website uses cookies.Advertising, marketing and promotions,you may at any time terminate the marketing communications from all media including third party social networks by calling customer service. Note that even if you terminate your marketing messages, you can still receive administrative messages from us, such as order confirmations or other transaction information, notifications of account activity (account confirmations, password changes, etc.) and other important messages.
Your rights
of access
in accordance with the law, you are entitled to by us free to request information about the personal data Pusher Sweden AB handles about you after you clearly stated what information you wish to receive (such as which categories of specific personal information we hold about you and for which purpose). You can exercise these rights by contacting us. We will then want to verify your identity. We will respond to your requests without undue delay and within a month. In case we can not meet your wishes, we will notify you and indicate why. We will send the registration book to your registered address.
Modification and removal of personal data and data portability
In some ways limited to what is required by law, you can request the deletion, correction or modification of your personal information, refuse processing of your personal data, restrict the use and disclosure of personal information, get transferred (ported) the personal data you have provided to us and revoke any consent to the processing of your personal data. Note that in some cases we can not delete your personal data without also deleting your account. It may be necessary for us to keep some of your personal information after you requested removal to meet our obligations under law or contract. It may also be permitted by applicable law we will retain certain personal information in order to meet our business needs. Some of our sites have a special feature that you should be able to review and edit the personal information you provided us. Please note that our registered customers must be able to prove their identity (such as login name / email address and password) before they can access their account information and make changes. This helps us prevent unauthorized access to your account. Please note that all information given to us is treated in accordance with applicable law and to the extent permitted by law.
Right to object
You have the right to object to our processing of your personal data as we do with the support of legitimate interest for a balance of interests. We must, then, after you specify what treatment you disagree with, show that there are interests which outweigh. You also have the right at any time to object to the processing of your personal data carried out for direct marketing, including branding. The members are subject to the profiling of the commitments Pusher Sweden AB has over its members as long as the customer membership progress.
Changes and complaints
long as the customer membership progress.Changes and complaints
Changes / adjustments in the policy
Pusher Sweden AB has the right to make changes to the Privacy Policy. If any significant changes are made to the Privacy Policy, we inform about this in good time before the changes take place.
Complaints
If you believe that we treat your personal information in contravention of applicable regulations we ask you to immediately report this to us. You have the opportunity to turn to the Data Inspection if you have a complaint about our privacy policy
SHIPPING METHODS
All orders ships with DHL or Postnord and should arrive within 2-5 business days.
Information for international customers outside of Scandinavia!
We can not transact any orders directly at pusher.se for international carriage right now. Instead send us an order request to shop@pusher.se and we can individually calculate shipping for you specific country, and with your approval follow through an order manually. Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Pusher.se. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.
METHODS OF PAYMENT
We accept VISA, Master Card, AMEX, Discovery & PayPal.
You can safely and comfortably pay with credit card at Pusher.se.(SSL protected) We use STRIPE as Payment Service Provider. STRIPE handles your credit card details direct and safe. No credit card details will be registered at Pusher.se. We do not charge you any fee when you choose this option. If you have more questions about the payment please contact your card provider.
PayPal. Select to pay with PayPal and you will be redirected to PayPal to complete your payment. Simple, safe and secure. If you have more questions regarding your payment please contact PayPal: www.paypal.com.
CANCELLATIONS & CHANGES
Note: During SALE, weekends and bank holidays, once your order has been placed we cannot stop the process of items being sent. Please use the return form if you don’t want your items. Because we process all orders shortly after they have been made, we do not have the possibility to cancel your order. However, if you placed your order on a weekday between 5 pm and 7 am CET and contact us with an email to shop@pusher.se we will look into the matter. You need to provide essential information in the email for us to be able to help you in the best possible way so always write cancellation and your order number in the subject field. After that you will receive an email informing you if the cancellation was possible or not.
Please note that once an order has been placed there is no option to change the order. If additions to the order or different sizes are requested, kindly place a new order.
Multiple item order. We reserve our rights to cancel any orders that are done in multiple quantities on the same item. If you are uncertain, then please email customer service info@pusher.se.
PRICE ERRORS
We reserve our right to cancel or adjust any order with price errors.
CHECKOUT CODES, CAMPAIGNS & OFFERS
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated in the checkout stage, before the purchase is completed in order to be valid.
Terms for the offer “Buy a product and get a gift for free”
The offer buy a product and and get a gift for free is is only valid on items that have been specified in the particular campaign, it can only be used on products that Pusher have approved the campaign to be valid on. If you buy two products, you get two gifts and so on. If you return the free product, we will not reimburse you since you were never charged for the gift. If you return the product that you paid for and keep the free product, you are no longer entitled to take part of the campaign and we will charge you for the gift.
The campaign cannot be combined with other offers or discount codes. If the ordered items are out of stock, we reserve the right to cancel the order and you will be notified via email.
RETURNS & EXCHANGES
Buying on approval – You can return an item within 30 days of receipt of your order at your own expense. Please note that you only need to inform us about your return within 30 days.
Goods exchanged – You can also return the item within 30 days and choose another item instead. The item has to cost less or same as the returned one. Just follow the instructions on your return document that comes with your order. In both cases the item has to be un-used and in new condition. For example, do not send caps in envelopes, and make sure to use the same packaging for hair products when returning cans due to the restricted goods policies for containers with Aerosols. Both the returned item AND the packaging for hair products has to be in un-used as new condition.If the item has been used you will not get a refund and if the package of hair products is damaged we will charge a fee of at least 20% of the value of the merchandise.
Attention! If you wish to exchange a product that now has a different price then when you placed the order, we will not refund you the difference. We do not price match and the difference will not be reimbursed if you exchange the size of your product.
If the return is done according to the return document that comes with your order we will either exchange the returning item(s) and send it to you freight-free or refund your money. Remember to mark the shipping documents with “Product return” and “Shipped with tracking number [your number]”. Also include information about the type of product and product value. Pusher does not refund shipping costs.
RETURN FORMS
We send you an e-mail as soon as we have opened your return. If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. Not before that. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us.
Attention! At high pressure the process of refunds & exchanges can take up to 14 days.
Please use this return form
– Sweden ( PDF )
– Europe ( PDF )
Please direct ALL inquiries regarding returns to: shop@pusher.se. Please state your order number in the subject.
RESTRICTED GOODS
Some of our hair products contains Aerosols and can there for not be carried outside domestic boarders (Sweden). All products classified as restricted goods are marked in each product page.
INTERNATIONAL CUSTOMERS
We can not transact international orders at Pusher.se at this time! If you’re interested in our products please send us an order request to shop@pusher.se. Then we can individually calculate a price for carrying goods to your specific country. And reply to your request with a total amount for shipping and products. If you then wish to follow through with your order, we’ll send out a manual request for your payment using paypal. Once the payment is done we’ll provide you with shipping details so you can follow your order all the way. Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Pusher.se. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.
MARKETING & MULTIMEDIA ENQUIRIES
For marketing, PR and Multimedia questions or requests contact:
Anton Gunnarsson
antongun@pusher.se
CONTACT US
For All Questions/Concerns
Please Contact Us At:
info@pusher.se
UMESTAN FÖRETAGSPARK HUS 208 | 903 47 UMEÅ | SWEDEN
Are you interested in partnering with us? Get in touch through the business enquiry and our dedicated team will respond as soon as possible.
FAQ